Remote Otter LogoRemoteOtter

Technical Support Associate - Remote

Posted 18 weeks ago
Technical Support
Customer Experience
SaaS
Zendesk
Jira
HTML
CSS
JavaScript
Webflow
Analytical Skills
Communication Skills
Webflow logo

Webflow

Customer Service
Full Time
Mexico
MXN276,900 - MXN364,100/year

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Overview

As a Technical Support Associate at Webflow, you will empower customers to excel and enhance the platform's potential.

In Short

  • Location: Remote-first (Mexico City)
  • Full-time, Permanent position
  • Deliver exceptional customer experiences
  • Assist customers using tools like Zendesk and Jira
  • Document bugs and resolve issues
  • Collaborate with the team to enhance products

Requirements

  • Fluency in English
  • Must live in Mexico City or surrounding areas
  • Availability to work Wednesday - Sunday
  • Experience in SaaS or technical support
  • Proficiency in HTML, CSS, JavaScript, or Webflow

Benefits

  • Equity ownership
  • 100% employer-paid healthcare
  • 12 weeks paid parental leave
  • Flexible PTO
  • Access to mental wellness programs

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