Technical Support Associate - HVAC/R - Remote

Overview

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

In Short

• Technical Support Associate-HVAC/R role focused on diagnosing and troubleshooting technology, systems, and equipment.
• Customer-focused position requiring management of multiple tickets and projects.
• Research and identify solutions related to energy-saving technologies.
• Communicate with clients and vendors via phone, email, or chat.
• Document technical knowledge and deliver training to vendors.

Requirements

• Industry-specific certification in HVAC, Refrigeration, or Electrical preferred.
• 5+ years of relevant experience in a customer-focused technical position.
• Strong troubleshooting and organizational skills.
• Excellent written and interpersonal communication skills.
• Ability to prioritize and manage multiple projects efficiently.

Benefits

• Career advancement opportunities in a fast-growing company.
• Competitive pay and full benefits package.
• Opportunity to work in a supportive team environment.