Associate Technical Support Engineer - Remote

Overview

Everbridge, a global leader in critical communications and enterprise safety solutions, is on the lookout for an Associate Technical Support Engineer. This is a remote/home-based position that can be based anywhere in Hungary.

In Short

• Support a range of products for enterprise customers.
• Diagnose and resolve technical issues.
• Manage multiple escalations.
• Recommend solutions to customers.
• Maintain detailed records in the call tracking system.
• Contribute to the knowledge base.
• Participate in Root Cause Analysis (RCA) documentation.

Requirements

• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to manage escalations effectively.
• Familiarity with call tracking systems.
• Excellent communication skills.

Benefits

• Work from home flexibility.
• Opportunity to work with a global leader.
• Professional development opportunities.