Associate Technical Support Engineer - Remote

Overview

Everbridge, a renowned global leader in critical communications and enterprise safety solutions, seeks an Associate Technical Support Engineer to join our team in Hungary. This is a remote/home-based position that can be based anywhere in Hungary.

In Short

• Provide support to customers using Everbridge products.
• Isolate, diagnose, and reproduce technical issues.
• Recommend solutions to technical problems.
• Maintain records of work and communications with customers.
• Document solutions for a public knowledge base.
• Align working hours with US working hours (17:00 - 2:00am).
• Work Monday to Friday.
• Contribute to the mission of ensuring safety and security.
• Join a team making a difference.
• Advance your career with Everbridge.

Requirements

• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to document solutions effectively.
• Familiarity with call tracking systems.
• Willingness to work US hours.
• Excellent communication skills.
• Ability to work independently in a remote environment.
• Technical knowledge of Everbridge products is a plus.
• Commitment to customer satisfaction.
• Team player with a proactive attitude.

Benefits

• Work from home flexibility.
• Opportunity to make a difference in critical communications.
• Career advancement opportunities.
• Supportive team environment.
• Access to training and development resources.
• Competitive salary and benefits package.
• Work-life balance.
• Engagement in meaningful work.
• Global company culture.
• Innovative work environment.