Technical Support Associate - Remote

Overview

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place.

In Short

• Investigate and respond to technical support requests.
• Reproduce, document, and escalate confirmed software bugs.
• Query and validate platform data to troubleshoot user-reported problems.
• Communicate clearly and empathetically with users.
• Collaborate cross-functionally with Product, Engineering, and Support.
• Maintain and improve internal documentation and knowledge base articles.
• Use tools like Intercom, Zendesk, and JIRA for support ticket management.
• Support daily operational tasks including product catalog validation.
• Liaise with external vendors to troubleshoot integration issues.
• Provide feedback to Product and Engineering on trends and pain points.

Requirements

• 1+ year of experience in technical support or similar role.
• Bachelor’s degree (STEM or technical majors preferred).
• Strong troubleshooting and analytical skills.
• Familiarity with APIs, browser dev tools, and debugging techniques.
• Excellent written and verbal communication skills.
• Empathy and composure under pressure.
• Ability to manage competing priorities.
• Team-first mindset with a willingness to learn.
• Bonus: Experience in veterinary or healthcare software environments.

Benefits

• 100% remote within the USA.
• Medical, Dental, and Vision Insurance.
• Automatic 401k contribution.
• Employee referral program.
• At home office set up.
• Bi-annual company retreats.
• Open vacation policy.
• Equity.
• Monthly team events.