Technical Support Specialist - Remote

Overview

Join Hostinger as a Technical Support Specialist, where you will provide expert support on products and troubleshoot technical challenges while working in a fast-paced, innovative environment.

In Short

• Provide expert support on Hostinger products via live chat and tickets.
• Simplify technical issues into actionable steps for customers.
• Contribute to projects enhancing customer experience.
• Enhance AI Assistant for smarter support.
• Stay updated on product features and web hosting technologies.
• Work requires rotation-based availability, including weekends.
• 100% remote role with a need for reliable internet.
• Fluent in English required.
• Experience in customer support in tech or SaaS environments preferred.
• Exceptional communication skills and understanding of web hosting concepts.

Requirements

• Fluent in English (C1 or native).
• Experience in customer support in tech or SaaS environments.
• Exceptional communication skills.
• Understanding of web hosting fundamentals.
• Advanced understanding of web hosting technologies and server management is a plus.
• Proficiency with content management platforms and customer support platforms.
• Experience with improving AI-powered systems is advantageous.

Benefits

• Limitless learning opportunities with training and access to resources.
• Flexibility to work from home with a home office budget.
• Company-provided sick days and wellness initiatives.
• Participation in company events and team-building experiences.
• Milestone gifts for significant life events.