Technical Support Specialist - Remote

Overview

Signal is hiring a technical support specialist to join us in making private communication accessible to millions of users worldwide through our mobile and desktop apps. We’re seeking a self-starter who is passionate about helping users and investigating issues in service of delivering an effortless user experience.

In Short

• Communicate diplomatically with users to provide accurate and timely support across multiple channels of feedback.
• Analyze and research reported issues, and then help set priority based on relative importance.
• Convert qualitative user feedback into more quantifiable and actionable information for product development.
• Help maintain our knowledge base.
• Collaborate with engineering teams to identify root cause and aid troubleshooting.

Requirements

• 5+ years of experience in technical support.
• Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms.
• Thrive on learning, solving problems and approaching challenges with a curious, solution-oriented attitude.
• Strong communication skills and customer empathy.
• Fluency in written English, additional languages can be beneficial.

Benefits

• Fully distributed work environment; work from anywhere in the US.
• Focus on user privacy without distractions or compromises.
• Feel good about building core infrastructure for private digital communications.
• Hourly pay range based on experience: $40-50/hr.
• Benefits for Full Time Employees include health insurance and 401(k) plan with employer match.