Technical Support Specialist - Remote

Overview

Eleos Health is on a mission to deliver the world's most effective behavioral care through data, measurement, and personalization, providing clinicians the support they need.

In Short

• Join the Customer Success team as a Technical Support Specialist.
• Provide exceptional customer service and resolve technical issues.
• Track and analyze support data to drive product improvements.
• Collaborate with cross-functional teams.
• Assist customers with inquiries via email, chat, and Zoom.
• Help establish support processes and workflows.
• Identify and report technical issues.
• Develop a knowledge base for internal and external use.
• Serve as a point of escalation for complex issues.

Requirements

• 3-5 years of customer support experience, 2 years in technical support.
• Exceptional customer support and problem-solving skills.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Collaborative team player.
• Experience with support ticketing systems and CRM tools.
• Familiarity with SaaS products.
• Ability to thrive in a startup environment.
• Willingness to work 9-6pm PST hours.

Benefits

• Impactful product that improves mental health.
• Amazing team with a shared vision.
• Base pay range of $60,000-$80,000 per year.
• Generous health benefits and equity options.
• Flexible PTO and additional mental health days.
• Fully remote work environment.
• Opportunity to shape technology in therapy.