Customer Experience Partner - Remote

Overview

Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. We are seeking a Customer Experience Partner (CEP) to guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment.

In Short

• Lead customer technical configurations and onboarding.
• Serve as the primary customer contact for ongoing partnership.
• Monitor usage patterns and proactively identify risks or opportunities.
• Collaborate with Account Managers on renewal preparation.
• Maintain accurate account records and documentation.
• Help customers achieve measurable value and success.
• Understand customer workflows and tailor recommendations.
• Build strong relationships with users and operational leaders.
• Use data to recommend workflow improvements.
• Support customer training and enablement.

Requirements

• 3+ years of experience in Customer Success or related roles.
• Ability to communicate clearly and build customer relationships.
• Strong organizational skills and ability to manage multiple projects.
• Experience with healthcare workflows preferred.
• Strong technical configuration skills including HTML/CSS, JSON, XML.
• Analytical mindset to translate data into actionable insights.
• Comfortable simplifying technical concepts for non-technical users.
• Previous exposure to product training activities.
• Ability to travel up to 20%.

Benefits

• Base pay range of $100,000-130,000 per year.
• Wide and generous health benefits.
• Significant equity and 401(k) plans matched to 4%.
• Flexible PTO and additional mental health days.
• Fully remote work environment.
• Opportunity to shape how technology increases therapy effectiveness.