Customer Experience Partner - Remote

Overview

As a Customer Experience Partner, you will play a crucial role in managing and monitoring the end-to-end shipment process, ensuring customer satisfaction through effective communication and problem resolution.

In Short

• Manage the end-to-end shipment process.
• Coordinate with various stakeholders.
• Provide business solutions to customers.
• Maintain a customer-centric approach.
• Prepare and submit documents accurately.
• Responsible for customer retention and upselling.
• Adhere to SOPs and IOPs.
• Participate in conference calls for seamless process flow.
• Record and report performance metrics.
• Work with the commercial team to strengthen customer relationships.

Requirements

• Experience in logistics/supply chain.
• Fluency in Spanish and English.
• Excellent communication skills.
• Strong stakeholder management skills.
• Passion for customer service.
• Well-organized under pressure.
• Team player with a positive attitude.
• Good understanding of operational processes.
• Ability to drive issues to closure.
• Result-oriented with a proactive approach.

Benefits

• Flexible workplace policy.
• Access to internal training opportunities.
• Competitive benefits including pension scheme and health insurance.
• Opportunities for global career advancement.
• Industry-leading talent development initiatives.
• Inclusive workplace culture.
• Support for diverse applicants.
• Commitment to employee well-being.