Lead, Customer Experience - Remote

Overview

This role focuses on providing exceptional customer support and resolving issues for Molina members and providers, while embodying Molina values.

In Short

• Provide stellar customer service to members and providers.
• Resolve complex issues and manage escalations effectively.
• Coordinate problem solving with coworkers and management.
• Provide technical expertise and support across multiple communication channels.
• Document all contact center communications accurately.
• Achieve individual performance goals related to call center objectives.
• Assist with training needs of employees.
• Recognize trends in call types and suggest solutions.
• Demonstrate personal responsibility and accountability.
• Work in a remote environment.

Requirements

• Associate’s Degree or equivalent education and experience.
• 5-7 years of relevant experience.
• Bachelor’s Degree preferred.
• 7-9 years of experience preferred.

Benefits

• Competitive benefits and compensation package.
• Equal Opportunity Employer.