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Customer Experience Operations Lead - Remote

Posted 5 weeks ago
Customer Service
Full Time
UK, Ireland
£40,000 - £45,000/year

Overview

The Customer Experience Operations Lead will enable and assist the Customer Experience Organisation in expanding on data insights and driving decision-making for customer support teams. This role focuses on continuous systems improvement and leading change to deliver optimal performance.

In Short

  • Build an entire AI customer service function from scratch.
  • Drive AI adoption to improve employee and customer experiences.
  • Support the Customer Experience team during a period of growth.
  • Work for a profitable market leader in online rewards and benefits.
  • Flexible work setup with monthly office visits required.

Requirements

  • Expertise in Intercom or similar customer support tools.
  • Strong operational and analytical experience.
  • Experience in change management.
  • Understanding of AI tooling in customer service.
  • Experience in employee benefits or related markets.

Benefits

  • £40,000-45,000 salary.
  • 25 days holiday plus local bank holidays.
  • Your birthday off.
  • Healthcare cash plan.
  • Pension scheme.
Benefex logo

Benefex

Benefex is a dynamic technology company recognized as one of the leading providers of online reward and benefits solutions in the UK. Committed to enhancing the employee experience, Benefex leverages technology to foster meaningful interactions between employers and employees, making work a more rewarding environment. With a focus on growth and innovation, the company has been acknowledged as a Top 10 Employer in the Sunday Times Best Places to Work Awards, and it continues to seek talented individuals to join its mission of delivering exceptional employee experiences across multiple countries.

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