Customer Operations Leader - Remote

Overview

Pivot Energy is seeking an experienced customer operations leader, responsible for leading a team focused on community solar program management, customer service, subscriber management, utility relationships, and revenue collection.

In Short

• Lead a team focused on community solar program management.
• Manage customer service and subscriber management.
• Oversee utility relationships and revenue collection.
• Develop key service level agreements.
• Manage outsourced support vendors.
• Create and optimize internal processes for efficiency.
• Deliver high-quality work with attention to detail.
• Utilize project management best practices.
• Foster strong communication skills within the team.
• Contribute to growth opportunities in a rapidly growing company.

Requirements

• Strong leadership skills.
• Excellent customer service and communication skills.
• Passion for delivering a positive customer experience.
• Track record of delivering high-quality work.
• Familiarity with project management best practices.
• Attention to detail.
• Entrepreneurial learning style.

Benefits

• Opportunity to create a best-in-industry operations team.
• Growth potential at a cutting-edge company.
• Development and operations in more than ten US markets.