Head Of Customer Operations - Remote

Overview

The Head of Customer Operations will drive operational excellence, foster a high-performing team, and ensure efficient processes to deliver exceptional customer experiences.

In Short

• Drive operational excellence to support business growth.
• Lead a diverse operations team with a focus on continuous learning.
• Establish efficient processes for effective team performance.
• Act as the primary point of contact for operations-related discussions.
• Advocate for customers using feedback to inform product decisions.

Requirements

• Proven experience as an Operations Leader in fintech or software startups.
• Success in implementing process excellence and improvements.
• Excellent leadership and communication skills.
• Track record of implementing efficient processes in fast-growing organizations.
• Bonus: Strong knowledge of business lending.

Benefits

• An attractive base salary.
• Participation in a virtual Share Options Program.
• Fresh coffee and snacks in the office.
• Pet-friendly office environment.
• Company and team events for a strong team feeling.
• Direct collaboration with C-Level executives.