Head of Operations - Remote

Overview

Aerolab is seeking a Head of Operations to lead our Project Management team, ensuring quality, efficiency, and scalability of digital projects while driving operational excellence and continuous improvement.

In Short

• Lead the Project Management team to ensure growth and performance.
• Manage team recruitment and promotion processes.
• Ensure project deadlines, quality standards, and profitability targets are met.
• Optimize resource allocation and workflow processes.
• Lead initiatives for continuous improvement in project management.
• Monitor key metrics and KPIs for optimization opportunities.
• Maintain strategic communication with clients and stakeholders.
• Supervise client satisfaction and expectations alignment.
• Participate in client onboarding and planning meetings.
• Foster team engagement and organize team-building activities.

Requirements

• Strong leadership and analytical skills.
• Strategic vision for project management.
• Experience in operational excellence.
• Ability to manage client and stakeholder relations.
• Experience in overseeing audits and quality certifications.
• Proficient in monitoring project metrics and KPIs.
• Strong communication skills.
• Experience in team management and development.
• Ability to handle critical projects effectively.
• Experience in organizing team activities.

Benefits

• Opportunity to lead a dynamic team.
• Engaging and creative work environment.
• Impact on client experience and business profitability.
• Professional development opportunities.
• Collaboration with directors in design and engineering.
• Participation in strategic decision-making.