Remote Otter LogoRemoteOtter

Head of Operations - Remote

Posted 25 weeks ago
Customer Service
Full Time
CO, USA
$100000 - $150000/year

Overview

As the Head of Ops at BoltWise, you will own onboarding, engagement, and retention, playing a crucial role in ensuring customer success and satisfaction.

In Short

  • Onboard and activate customers to ensure they experience value quickly.
  • Drive engagement and adoption by monitoring usage and optimizing customer experience.
  • Analyze and solve problems using data to improve user success.
  • Be the voice of the customer, gathering feedback and advocating for their needs.
  • Develop scalable success processes to enhance onboarding efficiency.
  • 1-4 years of experience in consulting, operations, or customer success.
  • Fast learner who enjoys tackling ambiguous challenges.
  • Excellent communicator capable of simplifying complex ideas.
  • Self-starter comfortable working independently.
  • Tech-savvy with experience in data analysis and CRM tools.

Requirements

  • 1-4 years of experience in consulting, operations, customer success, or a similar role.
  • A fast learner who enjoys tackling ambiguous challenges.
  • Excellent communicator with strong relationship-building skills.
  • Self-starter comfortable working independently.
  • Tech-savvy and comfortable with data analysis and CRM tools.

Benefits

  • Be part of a fast-moving startup with early-stage impact.
  • Growth opportunities to expand your skill set.
  • Work with AI-driven technology in a transformative industry.
  • Transparent culture with direct access to the CEO.
  • Competitive compensation with base salary and equity options.
  • Top-tier healthcare coverage for employees and dependents.
  • Unlimited PTO to support work-life balance.
BoltWise logo

BoltWise

BoltWise is a pioneering company dedicated to revolutionizing the distribution and supply chain sector, particularly in the industrial hardware market, which is vital for manufacturing and infrastructure. The company is developing an AI-driven platform aimed at optimizing workflows and providing data-driven insights to enhance operational efficiency across the industry. With $3 million in funding and a founding team with backgrounds from prestigious organizations like McKinsey, Uber, Docker, and Twitter, BoltWise is expanding its engineering team to foster growth and innovation.

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