Head of Operations - Remote

Overview

As the Head of Ops at BoltWise, you will own onboarding, engagement, and retention, playing a crucial role in ensuring customer success and satisfaction.

In Short

• Onboard and activate customers to ensure they experience value quickly.
• Drive engagement and adoption by monitoring usage and optimizing customer experience.
• Analyze and solve problems using data to improve user success.
• Be the voice of the customer, gathering feedback and advocating for their needs.
• Develop scalable success processes to enhance onboarding efficiency.
• 1-4 years of experience in consulting, operations, or customer success.
• Fast learner who enjoys tackling ambiguous challenges.
• Excellent communicator capable of simplifying complex ideas.
• Self-starter comfortable working independently.
• Tech-savvy with experience in data analysis and CRM tools.

Requirements

• 1-4 years of experience in consulting, operations, customer success, or a similar role.
• A fast learner who enjoys tackling ambiguous challenges.
• Excellent communicator with strong relationship-building skills.
• Self-starter comfortable working independently.
• Tech-savvy and comfortable with data analysis and CRM tools.

Benefits

• Be part of a fast-moving startup with early-stage impact.
• Growth opportunities to expand your skill set.
• Work with AI-driven technology in a transformative industry.
• Transparent culture with direct access to the CEO.
• Competitive compensation with base salary and equity options.
• Top-tier healthcare coverage for employees and dependents.
• Unlimited PTO to support work-life balance.