Head of Operations - Remote

Overview

Happy Money is a consumer finance company that empowers people to achieve their goals through responsible lending. We are seeking an execution-focused Head of Operations to lead our Loan Processing, Member Experience, Collections, Verifications, and Fraud teams.

In Short

• Lead the entire operations function at Happy Money.
• Manage operational teams and drive initiatives for efficiency.
• Optimize the applicant experience in the lending process.
• Oversee key third-party vendor relationships.
• Enhance collections effectiveness and streamline verifications.
• Implement strategies for growth and customer satisfaction.
• Ensure robust risk controls and continuous process improvement.
• Collaborate cross-functionally to scale operations.
• Report directly to the VP of Strategy and Operations.
• Focus on application-to-funding pull-through rates.

Requirements

• Proven experience in operations management.
• Strong leadership skills and team management experience.
• Experience in the finance or lending industry.
• Ability to drive initiatives and improve processes.
• Excellent communication and collaboration skills.
• Strong understanding of risk management practices.
• Experience with vendor management.
• Ability to work in a fast-paced environment.
• Focus on customer satisfaction and operational efficiency.
• Analytical mindset with problem-solving skills.

Benefits

• Opportunity to lead a key function in a growing company.
• Work with a team dedicated to responsible lending.
• Collaborate with leading investors and financial institutions.
• Be part of a mission-driven organization.
• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible work environment.
• Impact the financial futures of individuals.
• Contribute to community-focused initiatives.
• Work in a dynamic and innovative industry.