Operations Lead, Customer Success - Remote

Overview

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

In Short

• Seeking an experienced Operations Lead, Customer Success.
• Optimize workflows and enhance operational efficiency.
• Oversee process improvements, CRM management, and reporting tool configurations.
• Design and refine workflows, implement automation.
• Work closely with directors and department heads.
• Manage and prioritize incoming process improvement requests.
• Own and maintain the HubSpot CRM instance.
• Provide technical support for CRM and reporting tools.
• Work effectively in a remote environment.
• Availability to work during US business hours.

Requirements

• 3-4 years of experience in operations or CRM management.
• Proficiency in SQL and scripting.
• History of process improvement and documentation.
• Proficiency in HubSpot CRM and reporting tools.
• Strong ability to analyze workflows.
• Experience with cross-functional teams.
• Excellent communication skills.
• Strong problem-solving skills.
• Ability to manage multiple priorities.
• Availability to work during US business hours.

Benefits

• Work in a fully remote environment.
• Join a rapidly growing team.
• Opportunity to shape the future of retail security.
• Collaborate with cross-functional teams.
• Engage in process improvement initiatives.