Customer Support Administrator - Remote

Overview

The Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments at Panoptyc, ensuring smooth daily operations and high customer satisfaction.

In Short

• Provide proactive and responsive customer communication.
• Warm outreach calls/emails to check on camera installations and usage.
• Inbound support to answer queries and resolve installation or operational issues.
• Share updates on new products and services to help customers maximize value.
• Resolve issues swiftly, troubleshooting directly or escalating complex problems.
• Ensure installation completion through follow-up reminders and assistance.

Requirements

• Excellent verbal and written English skills.
• 1+ year of customer-facing experience—preferably in customer service or support.
• Strong problem-solving, data entry, and communication abilities.
• Availability to work 40 hours per week on Eastern Standard Time (EST).

Benefits

• Competitive salary and benefits.
• Be part of a rapidly growing team reshaping retail security.
• Full remote work flexibility with a dynamic, global team.
• Opportunity to work with cutting-edge data tools and technologies.