Customer Success Manager - Enterprise - Remote

Overview

The Customer Success Manager - Enterprise will manage a portfolio of strategic accounts, focusing on proactive engagement and metrics-driven outcomes to ensure customer satisfaction and growth.

In Short

• Own a portfolio of 5–10 strategic enterprise accounts.
• Focus on net revenue retention and customer health.
• Manage executive relationships and deliver business reviews.
• Identify expansion opportunities based on data.
• Collaborate with sales on upsell and cross-sell strategies.
• Define and track account health metrics.
• Provide strategic advisory to customers.
• Work cross-functionally with product and operations teams.
• Demonstrate urgency and ownership in driving results.
• Communicate effectively with executives.

Requirements

• 3+ years in Account Management or Customer Success.
• Experience managing mid-market or enterprise SaaS accounts.
• Strong analytical skills and understanding of customer health metrics.
• Exceptional written and verbal communication skills.
• Ability to define and track KPIs that matter.

Benefits

• Base salary of 75,000 USD with total compensation up to 120,000 USD.
• Health, dental, and vision insurance.
• 401(k) with employer contribution.
• Paid time off and holidays.
• Professional development support.