Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Brex, you will serve as a financial technology advisor to Brex’s largest customers, ensuring they unlock the full value of Brex’s solutions through tailored strategies.

In Short

• Serve as a trusted financial technology advisor to enterprise customers.
• Develop strategic account plans for retention and expansion.
• Act as a liaison between finance stakeholders and Brex's services.
• Analyze product usage and customer data to drive outcomes.
• Collaborate cross-functionally with various teams.
• Manage the full lifecycle of customer success from onboarding to renewal.
• Mitigate churn risks through proactive engagement.
• Conduct business reviews and showcase ROI to executives.
• Own key metrics related to customer accounts.
• Work in a hybrid environment with some remote flexibility.

Requirements

• 4+ years in a customer-facing role.
• Experience with core accounting workflows.
• Ability to manage complex enterprise accounts.
• Strong business acumen with finance knowledge.
• Ability to analyze data and make strategic recommendations.
• Proven success in cross-functional collaboration.
• Bachelor's degree in finance, business, or related fields.

Benefits

• Opportunity to work with a diverse team and inclusive culture.
• Hybrid work environment with remote work options.
• Compensation package including salary and commissions.
• Tools and resources for career growth.
• Engagement in a dynamic and innovative industry.