Enterprise Customer Success Manager - Remote

Overview

We’re looking for a proactive, customer-obsessed Enterprise Customer Success Manager to support and grow relationships with our Enterprise customers. In this role, you’ll work closely with product-minded leaders at top tech companies like Netflix, Coinbase, and Chime—helping them succeed with our product while surfacing valuable insights to improve our offerings.

In Short

• Own enterprise relationships and lead engagement with key accounts.
• Develop and implement engagement strategies to drive product adoption.
• Monitor customer health metrics to identify risks and opportunities.
• Become a product expert to guide customers toward their desired outcomes.
• Act as a feedback loop between customers and internal teams.
• Build scalable processes using automation and AI.
• Identify expansion and cross-sell opportunities.
• Collaborate with Sales, Product, and Marketing teams.
• Work in a flexible, remote-first environment.
• Engage with senior leaders to improve customer satisfaction.

Requirements

• 5+ years in a customer-facing role, ideally in a fast-paced startup environment.
• Experience managing Enterprise accounts in a CSM or consultative role.
• Proven ability to build trust with senior leaders.
• Strong prioritization and organizational skills.
• Excellent communication skills, both verbal and written.
• Data-driven approach; familiarity with CRM tools is a strong plus.
• A self-starter who thrives on autonomy.
• Comfortable collaborating cross-functionally.
• Motivated by growth - yours, your team’s, and your customers’.
• Track record of driving KPIs like gross/net dollar retention.

Benefits

• Remote-first & Flexible working environment.
• Top-tier Healthcare including medical, dental, and vision.
• Competitive Compensation with salary and equity package.
• 401(k) plan available for contributions.
• Flexible PTO policy encouraging time off.