Customer Success Manager, Enterprise - Remote

Overview

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

In Short

• Oversee a portfolio of ~30 large law firm accounts.
• Focus on deep, strategic partnerships to deliver measurable customer outcomes.
• Conduct executive-level business reviews and adoption analyses.
• Partner with customers to define success metrics aligned with their objectives.
• Build and nurture relationships with senior stakeholders.
• Own the renewal process for accounts, securing favorable outcomes.
• Identify upsell and cross-sell opportunities.
• Document feedback and use cases to inform product development.
• Ensure meticulous tracking of customer interactions in CRM systems.
• Collaborate with cross-functional teams for customized customer experiences.

Requirements

• Bachelor’s degree in a related field; MBA or JD is a strong plus.
• 5+ years of experience in Customer Success or Account Management.
• Experience in a fast-paced, high-growth startup environment.
• Proven ability to manage enterprise accounts successfully.
• Strong problem-solving and negotiation skills.
• Exceptional communication and presentation abilities.
• Familiarity with SaaS business models is a strong advantage.
• Experience with CSPs and CRM systems.
• Legal Tech experience is a plus.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off and sick leave.
• 10 US observed holidays and Canadian statutory holidays.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.