Customer Success Manager - Enterprise - Remote

Overview

The Customer Success Manager for Enterprise at AppFollow is responsible for driving retention and growth among Enterprise customers in Europe and APAC, utilizing strong relationship-building skills and a strategic mindset.

In Short

• Manage a portfolio of Enterprise customers.
• Ensure high retention and growth.
• Understand customers’ business needs and goals.
• Lead onboarding sessions as a trusted advisor.
• Analyze key metrics and account health.
• Collaborate cross-functionally to secure renewals.
• Work with Product and Engineering teams.
• Share best practices for maximizing customer value.
• Highlight customer successes through case studies.

Requirements

• 3–5+ years of experience in Customer Success.
• Fluent in English and Russian; additional languages are a plus.
• Proven track record with enterprise-level customers.
• Excellent communication and interpersonal skills.
• Highly organized and proactive.
• Strong product knowledge and technical understanding.
• Experience leading customer advisory boards.
• Customer-focused and detail-oriented.
• Confident communicator, both written and verbal.
• Problem-solver with relationship-building skills.

Benefits

• Work in a global SaaS company focused on customer success.
• Collaborate with a diverse, remote-first team.
• Make a direct impact on customer retention.
• Own strategic programs for customer success.
• Participate in an employee stock option program.