Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at People.ai, you will act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers, helping them maximize their investment and achieve measurable business outcomes.

In Short

• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle from onboarding to adoption, renewals, and growth.
• Identify key adoption milestones and ensure seamless integration into customer workflows.
• Partner with Sales, Services, Product, and Marketing teams for cross-functional adoption.
• Develop new champions within top accounts to expand People.ai’s influence.
• Drive renewals and plan for customer growth with Sales and Revenue Operations teams.
• Advocate for customers by providing product feedback and insights.
• Contribute to customer marketing efforts by delivering case studies and references.

Requirements

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company.
• Experience managing enterprise customers with $5M+ ARR and high complexity.
• Deep understanding of Sales, Marketing, and Revenue Operations workflows.
• Strong experience in customer engagement, renewals, and expansion planning.
• Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus.
• Ability to travel 15% for customer meetings and success milestones.
• Strategic advisor & analytical storyteller with the ability to translate data into insights.
• Consultative approach with a deep understanding of sales and marketing.
• Proven ability to manage multiple complex accounts and drive measurable impact.
• Ability to anticipate challenges and pivot strategies when needed.

Benefits

• Market Leader in AI-Driven Revenue Intelligence.
• High-Impact Role with a strategic portfolio of enterprise customers.
• Collaborative & Fast-Paced Culture valuing innovation and teamwork.
• Career Growth & Learning opportunities in sales and marketing strategies.