Technical Knowledge Base Manager | Technical Writer - Remote

Overview

The Technical Knowledge Base Manager will empower Engineering and Technical Support teams and, ultimately, our customers by establishing and executing a process for creating, organizing, and maintaining high-quality, accessible technical documentation.

In Short

• Design and implement an efficient process for content creation, review, updates, and publishing.
• Establish and maintain a comprehensive style guide for technical documentation.
• Implement procedures for managing documentation lifecycle, including version control.
• Collaborate with cross-functional teams, including Engineering and Technical Support.
• Analyze existing documentation workflows and improve them.
• Adapt to evolving technologies and documentation needs.

Requirements

• Exceptional writing, editing, and communication skills.
• Deep understanding of information architecture and content strategy best practices.
• Proficiency in using documentation systems and tools like Confluence and Intercom.
• Familiarity with version control systems.
• Understanding of software development processes and technologies.

Benefits

• Opportunity to work with a diverse and creative team.
• Engagement in continuous learning and improvement.
• Ability to influence and drive change within the organization.