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Knowledge Base Manager - Remote

Posted 6 days ago
All others
Full Time
LATAM

Overview

The Knowledge Base Manager will create customer-facing documentation while using data to prioritize content that reduces support costs. This role balances technical writing, basic analytics, and AI tool usage to improve customer success.

In Short

  • Create and maintain internal and external documentation (guides, FAQs, help center)
  • Establish documentation standards and quality control
  • Leverage AI tools for content creation and automation
  • Prioritize content based on CRM analysis
  • Track which documentation reduces support intake volume
  • Use data to identify content gaps and opportunities
  • Create simple monthly reports showing documentation impact
  • Research competitor documentation approaches
  • Gather feedback from Customer Support and Product teams
  • Test new AI tools and documentation methods

Requirements

  • 2+ years of technical writing or documentation experience
  • Ability to analyze data and identify patterns
  • Comfortable with Excel and basic analytics
  • Experience with AI tools (ChatGPT, Claude, or similar)
  • Strong writing skills - can explain complex topics simply
  • Self-directed and comfortable working remotely

Benefits

  • Opportunity to make a significant impact in a startup environment
  • Collaborative work with cross-functional teams
  • Autonomy to make data-driven improvements
  • Work in the innovative field of cryptocurrency and blockchain
  • Potential for career growth within the company
Coinme logo

Coinme

Coinme is a pioneering company that is transforming access to financial services in the digital age. As the world's largest network of cryptocurrency kiosks, Coinme facilitates cash-to-crypto transactions at over 40,000 locations across the United States, making digital currencies accessible to everyone. The company combines advanced blockchain technology with user-friendly solutions, including a mobile app and secure digital wallet, to empower individuals to manage their finances on their own terms. With a commitment to decentralized finance, Coinme fosters an innovative environment where every team member's contributions are valued, driving the mission to create a financial future that enables everyone to thrive.

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