Knowledge Manager - Remote

Overview

The Knowledge Management Lead is responsible for the design, implementation and oversight of the Knowledge Process and policy, all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets.

In Short

• Design, deployment and ongoing management of the Knowledge Management (KM) process roadmap.
• Design, implement and deliver the training programme for the KM Process.
• Align processes and procedures to KCS (Knowledge Centred Service) best practices.
• Promotion of collaboration and knowledge sharing.
• Monitor progress by leveraging analytics.
• Design and evaluation of performance metrics.
• Manage escalations relating to Knowledge Management.
• Coordinate across the business to align KM strategy.
• Identify opportunities for continuous improvement.
• Management and coaching of other roles under the Knowledge function.

Requirements

• Proven experience in implementing KM strategies.
• Good working knowledge of KCS methodology.
• Experience designing workflows and processes.
• Project management experience.
• 3 years ITIL Operational experience.
• Good level of technical understanding.
• Excellent English communication skills.
• Self-motivated and capable of identifying activities.
• Able to work both as part of a team and as an individual.
• Strong people skills and a coaching mentality.

Benefits

• Opportunity to work in a diverse team.
• Engagement with a global ecosystem of partners.
• Promotion of a culture of knowledge-sharing.
• Access to training and development programs.
• Involvement in continuous improvement initiatives.