Knowledge & Community Manager - Remote

Overview

The Knowledge & Community Manager will drive the development, implementation, and management of knowledge-sharing programs to support internal teams, partners, and customers, as well as the broader community of technologists leveraging ABBYY products.

In Short

• Design and execute a comprehensive knowledge strategy.
• Identify gaps in current knowledge-sharing practices.
• Incorporate AI methodologies for case deflection.
• Oversee the creation and maintenance of a knowledge base.
• Collaborate with various teams to ensure content accuracy.
• Implement AI-driven solutions for content delivery.
• Develop community-focused programs for customer support.
• Define and track key metrics for program success.
• Use data to refine processes and enhance content.
• Stay updated with industry trends and best practices.

Requirements

• Proven experience in knowledge management or technical enablement.
• Strong understanding of AI trends.
• Exceptional customer service skills.
• Strong interpersonal and communication skills.
• Experience with support delivery metrics and KPIs.

Benefits

• Work from home, remotely, or hybrid.
• Partial compensation for glasses and lenses.
• Private health insurance.
• Volunteering Time Off (2 days/year).
• SZÉP Card for recreational activities.
• 3 extra sick leave days without doctor's visit.
• Flexible working hours.