Knowledge & Community Manager - Remote

Overview

The Knowledge & Community Manager will drive the development, implementation, and management of knowledge-sharing programs to support internal teams, partners, and customers, as well as the broader community of technologists leveraging ABBYY products.

In Short

• Design and execute a comprehensive knowledge strategy.
• Identify gaps in current knowledge-sharing practices.
• Incorporate AI methodologies to enhance self-service experiences.
• Oversee the creation and maintenance of an extensive knowledge base.
• Collaborate with various teams to ensure content relevance.
• Implement AI-driven solutions for content delivery.
• Develop community-focused programs for customer support.
• Define and track key metrics for program success.
• Use data to refine processes and enhance content.
• Stay updated with industry trends to improve knowledge strategy.

Requirements

• Proven experience in knowledge management or technical enablement.
• Strong understanding of the company’s products and technical offerings.
• Exceptional customer service skills.
• Strong interpersonal and communication skills.
• Experience with support delivery metrics and tools.

Benefits

• Flexible work options and supportive team environment.
• Paid parental leave in all locations.
• Two paid volunteering days off every year.
• Encouragement of a culture of giving.