Knowledge & Community Manager - Remote

Posted 6 weeks ago

All others

Full Time

USA

Data-Driven Decision Making

Content Development

Community Programs

Metrics Tracking

Overview

The Knowledge & Community Manager will drive the development, implementation, and management of knowledge-sharing programs to support internal teams, partners, and customers, as well as the broader community of technologists leveraging ABBYY products.

In Short

Design and execute a comprehensive knowledge strategy.
Identify gaps in current knowledge-sharing practices.
Incorporate AI methodologies to enhance self-service experiences.
Oversee the creation and maintenance of an extensive knowledge base.
Collaborate with various teams to ensure content relevance.
Implement AI-driven solutions for content delivery.
Develop community-focused programs for customer support.
Define and track key metrics for program success.
Use data to refine processes and enhance content.
Stay updated with industry trends to improve knowledge strategy.

Requirements

Proven experience in knowledge management or technical enablement.
Strong understanding of the company’s products and technical offerings.
Exceptional customer service skills.
Strong interpersonal and communication skills.
Experience with support delivery metrics and tools.

Benefits

Flexible work options and supportive team environment.
Paid parental leave in all locations.
Two paid volunteering days off every year.
Encouragement of a culture of giving.

ABBYY

ABBYY is a global technology company with over 30 years of experience, specializing in intelligent automation solutions that transform how enterprises manage and utilize their data. With a commitment to innovation and excellence, ABBYY leverages advanced technologies such as Machine Learning, Natural Language Processing, and Computer Vision to create market-leading products, including a low-code/no-code Intelligent Document Processing platform. The company values respect, transparency, and simplicity, fostering a supportive and flexible work environment for its diverse team of over 800 colleagues across 15 countries. Trusted by more than 10,000 customers, including Fortune 500 companies, ABBYY is recognized for its leadership in the industry by top analyst firms.

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