Remote Otter LogoRemoteOtter

Knowledge & Community Manager - Remote

Posted Yesterday

Overview

The Knowledge & Community Manager will drive the development, implementation, and management of knowledge-sharing programs to support internal teams, partners, and customers, as well as the broader community of technologists leveraging ABBYY products.

In Short

  • Design and execute a comprehensive knowledge strategy.
  • Identify gaps in current knowledge-sharing practices.
  • Incorporate AI methodologies to enhance self-service experiences.
  • Oversee the creation and maintenance of an extensive knowledge base.
  • Collaborate with various teams to ensure content relevance.
  • Implement AI-driven solutions for content delivery.
  • Develop community-focused programs for customer support.
  • Define and track key metrics for program success.
  • Use data to refine processes and enhance content.
  • Stay updated with industry trends to improve knowledge strategy.

Requirements

  • Proven experience in knowledge management or technical enablement.
  • Strong understanding of the company’s products and technical offerings.
  • Exceptional customer service skills.
  • Strong interpersonal and communication skills.
  • Experience with support delivery metrics and tools.

Benefits

  • Flexible work options and supportive team environment.
  • Paid parental leave in all locations.
  • Two paid volunteering days off every year.
  • Encouragement of a culture of giving.

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