CX Knowledge Manager - Remote

Overview

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.

In Short

• Manage and optimize Manychat’s Help Center and other CX knowledge resources.
• Develop and implement a knowledge management strategy.
• Create and maintain user-friendly content.
• Collaborate with Product Management and Customer Support.
• Drive translation and localization of Help Center content.
• Monitor documentation performance using analytics tools.
• Oversee knowledge management platforms configuration.
• Refine Help Center’s structure and accessibility.

Requirements

• Bachelor’s degree in communications, education, business, technology, or related field.
• 3+ years in Customer Service or related fields.
• 2+ years in technical writing or knowledge management.
• Experience creating AI-friendly content.
• Proven track record in developing knowledge base content.
• Experience localizing content for global audiences.
• Familiarity with Help Center platforms and basic HTML/CSS.
• Experience with SEO.

Benefits

• Professional development budget for conferences and training.
• Flexible benefits plan.
• Comprehensive health insurance.