Knowledge Lead Manager - Remote

Overview

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services.

In Short

• Develop and maintain a comprehensive knowledge management strategy.
• Oversee knowledge content creation, categorisation, and maintenance.
• Integrate knowledge management processes with IT service management functions.
• Foster a culture of knowledge sharing across the organisation.
• Monitor progress using analytics to assess knowledge management effectiveness.
• Provide training and support to staff on knowledge management practices.

Requirements

• Experience in knowledge management or related field.
• Strong understanding of IT services and management.
• Excellent communication and collaboration skills.
• Ability to develop and implement strategies.
• Proficiency in analytics and performance monitoring.

Benefits

• Opportunity to lead knowledge management initiatives.
• Supportive work environment promoting continuous learning.
• Flexible working arrangements including remote work.