VIP Solutions Program Manager - Remote

Overview

Keywords Studios is seeking a VIP Solutions Program Manager to lead the design and strategy of high-value player engagement programs in the gaming industry, focusing on retaining and engaging VIP players.

In Short

• Lead the design of VIP engagement models for high-value spenders.
• Define training and soft-skill requirements for VIP Account Managers.
• Develop reporting frameworks focusing on revenue metrics.
• Act as a Subject Matter Expert in VIP services during client discussions.
• Own the narrative for VIP-related bids.
• Design proactive outreach campaigns to drive revenue.
• 8+ years in Player Support or Account Management, focusing on VIP.
• Deep understanding of metrics like LTV and NRR.
• Exceptional communication skills to build trust with clients.
• Proven ability to create scalable service programs from player data.

Requirements

• 8+ years in Player Support or Account Management, with 3+ years in VIP management.
• Understanding of Support as a Profit Center, LTV, and NRR.
• Strong communication skills to engage with client-side leaders.
• Experience in turning player data into structured service programs.
• Understanding of VIP player psychology across genres.

Benefits

• Equal Opportunities Policy ensuring a diverse workplace.
• Transparent recruitment process with multiple interview stages.
• Fully online and remote recruitment process.
• Opportunity to work with a global network of studios.
• Engage with leading names in the gaming industry.