Knowledge Management Lead - Remote

Overview

The Knowledge Management Lead is a mid-level position responsible for managing and overseeing the alignment and accuracy of organizational processes and documentation. The Lead will ensure that all documentation is maintained, verified, and aligned with organizational standards and goals.

In Short

• Manage and oversee organizational processes and documentation.
• Ensure documentation is maintained and verified.
• Align documentation with organizational standards and goals.
• Conduct regular audits of documentation.
• Facilitate knowledge-sharing sessions.
• Support client audits with expert knowledge.
• Work with a team of over 300 people globally.
• Contribute to a positive customer experience in debt resolution.
• Be part of a rapidly expanding organization.
• Engage with innovative technology and AI solutions.

Requirements

• Experience in knowledge management or related field.
• Strong organizational skills.
• Ability to conduct audits and maintain documentation.
• Excellent communication skills.
• Experience in facilitating training or knowledge-sharing sessions.
• Familiarity with client support processes.
• Ability to work in a global team environment.
• Proficiency in using documentation tools.
• Understanding of organizational standards.
• Problem-solving skills.

Benefits

• Opportunity to work in a growing organization.
• Engagement with innovative technology.
• Supportive team environment.
• Potential for career advancement.
• Flexible working arrangements.
• Contribute to meaningful change in consumer debt resolution.
• Access to training and development resources.
• Work with a diverse team across multiple regions.
• Competitive compensation package.
• Health and wellness benefits.