Remote Otter LogoRemoteOtter

Training Design and Insights Specialist - Remote

Posted 9 weeks ago
All others
Full Time
Philippines

Overview

The Training Design & Insights Specialist will play a crucial role in enhancing customer experiences through effective training and insights, working with a global team to develop high-impact learning content.

In Short

  • Lead the design of modular training content tailored to agent workflows.
  • Manage and optimize Learning Management Systems (LMS).
  • Analyze training performance and drive data-informed decision-making.
  • Support new markets with instructional design guidance.
  • Collaborate with various teams to embed learning content.
  • Integrate AI tools for training content creation and analysis.

Requirements

  • 3+ years of experience in instructional design.
  • Familiarity with LMS platforms and automation tools.
  • Strong analytical skills for interpreting training outcomes.
  • Ability to navigate change and simplify processes.
  • Collaborative problem-solver with a focus on feedback.

Benefits

  • Opportunity to shape global training design and delivery.
  • Exposure to AI and data in learning design.
  • Collaboration with Operations, Product, QA, and Compliance teams.
  • Development as a strategic enabler in learning journeys.
Indebted logo

Indebted

InDebted is a forward-thinking organization dedicated to transforming the consumer debt experience through innovative products and solutions. Founded in Australia, the company leverages technology, including machine learning and AI, to personalize the debt collection journey while maintaining a human touch. With a team of over 300 employees globally, InDebted is rapidly expanding across North America, Europe, Latin America, and the Middle East, and has recently completed a Series C funding round, achieving a revenue of $50 million. The company is committed to enhancing customer experiences in debt resolution and fostering a culture of continuous improvement.

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