Emerging Markets Operations Manager - Remote

Overview

InDebted is seeking a dynamic, results-driven Operations Manager to lead customer-facing operations in emerging markets, ensuring exceptional performance and supporting the company's growth strategy.

In Short

• Lead customer operations in emerging markets.
• Manage teams across multiple channels: email, SMS, live chat, and voice.
• Oversee operational execution to meet collections, revenue, and margin targets.
• Ensure high standards of customer experience and compliance.
• Support workforce planning and resource allocation.
• Drive agent performance development and operational efficiency.
• Serve as an escalation point for complex customer issues.
• Build relationships with senior leaders and clients.
• Collaborate with the Global Head of Excellence for best practices.
• Implement continuous improvement initiatives.

Requirements

• Exceptional analytical skills.
• Strong understanding of agent performance drivers.
• Experience in operational processes and quality assurance.
• Ability to scale teams based on market growth.
• Proven leadership in customer service operations.
• Excellent communication and relationship-building skills.
• Experience in managing remote teams.
• Knowledge of compliance and regulatory standards.
• Ability to drive performance improvement initiatives.
• Experience in a fast-paced, growing organization.

Benefits

• Opportunity to work in a rapidly expanding company.
• Be part of a team that is changing the world of consumer debt.
• Work with cutting-edge technology and AI.
• Collaborate with a diverse team across the globe.
• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive work culture focused on growth and success.
• Engagement in meaningful work that impacts consumers positively.
• Access to resources and tools for success.