Remote Otter LogoRemoteOtter

Emerging Markets Operations Manager - Remote

Posted 4 weeks ago
Customer Service
Full Time
PH

Overview

InDebted is seeking a dynamic, results-driven Operations Manager to lead customer-facing operations in emerging markets, ensuring exceptional performance and supporting the company's growth strategy.

In Short

  • Lead customer operations in emerging markets.
  • Manage teams across multiple channels: email, SMS, live chat, and voice.
  • Oversee operational execution to meet collections, revenue, and margin targets.
  • Ensure high standards of customer experience and compliance.
  • Support workforce planning and resource allocation.
  • Drive agent performance development and operational efficiency.
  • Serve as an escalation point for complex customer issues.
  • Build relationships with senior leaders and clients.
  • Collaborate with the Global Head of Excellence for best practices.
  • Implement continuous improvement initiatives.

Requirements

  • Exceptional analytical skills.
  • Strong understanding of agent performance drivers.
  • Experience in operational processes and quality assurance.
  • Ability to scale teams based on market growth.
  • Proven leadership in customer service operations.
  • Excellent communication and relationship-building skills.
  • Experience in managing remote teams.
  • Knowledge of compliance and regulatory standards.
  • Ability to drive performance improvement initiatives.
  • Experience in a fast-paced, growing organization.

Benefits

  • Opportunity to work in a rapidly expanding company.
  • Be part of a team that is changing the world of consumer debt.
  • Work with cutting-edge technology and AI.
  • Collaborate with a diverse team across the globe.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Flexible working arrangements.
  • Supportive work culture focused on growth and success.
  • Engagement in meaningful work that impacts consumers positively.
  • Access to resources and tools for success.
Indebted logo

Indebted

InDebted is a forward-thinking organization dedicated to transforming the consumer debt experience through innovative products and solutions. Founded in Australia, the company leverages technology, including machine learning and AI, to personalize the debt collection journey while maintaining a human touch. With a team of over 300 employees globally, InDebted is rapidly expanding across North America, Europe, Latin America, and the Middle East, and has recently completed a Series C funding round, achieving a revenue of $50 million. The company is committed to enhancing customer experiences in debt resolution and fostering a culture of continuous improvement.

Share This Job!

Save This Job!

Similar Jobs:

Conga logo

Marketing Operations Manager EMEA - Remote

Conga

5 weeks ago

Conga is seeking a Marketing Operations Manager to optimize lead funnels and manage marketing technology for EMEA demand generation.

Germany
Full-time
Marketing
Conga logo

Marketing Operations Manager EMEA - Remote

Conga

5 weeks ago

Conga is seeking a Marketing Operations Manager to optimize lead funnels and manage marketing technology across EMEA.

France
Full-time
Marketing
Conga logo

Marketing Operations Manager, EMEA - Remote

Conga

5 weeks ago

Join Conga as a Marketing Operations Manager to optimize lead funnels and manage marketing technology across EMEA.

UK, France, Germany
Full-time
Marketing
Revive logo

Marketing Operations Manager - Remote

Revive

5 days ago

The Marketing Operations Manager will lead the marketing efforts at Revive, focusing on optimizing HubSpot for campaign management and partner programs.

USA
Full-time
Marketing
Superside logo

Marketing Operations Manager - Remote

Superside

7 days ago

Join Superside as a Marketing Operations Manager to optimize marketing processes and enhance operational efficiency.

Worldwide
Full-time
Marketing