Manager, Enterprise Customer Success - Remote

Overview

The Manager, Enterprise Customer Success will lead the team to ensure that Samsara’s Enterprise customers in the US adopt solutions and continuously derive value from products, enhancing customer satisfaction and outcomes.

In Short

• Ensure ongoing success and value realization for Samsara’s Enterprise Customers.
• Define and execute long-term strategies for the Enterprise Customer Success team.
• Create goals, action plans, playbooks, and key metrics for success.
• Deliver results across team KPIs and org level OKRs.
• Keep executives informed of progress and advocate for change.
• Lead with a willingness to get involved directly.
• Champion and embed Samsara’s cultural principles.
• Hire, develop, and lead a high-performing team.

Requirements

• 8+ years in a senior Customer Success or account management role.
• 3+ years in a people management position.
• Strong leadership presence and communication skills.
• Solutions-focused with strong problem-solving skills.
• Self-starter thriving in a fast-paced environment.
• Data-driven with a strong track record of mentoring teams.
• Exceptional stakeholder management and communication skills.
• Bachelor's degree from a 4-year institution.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and more.