Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager at Samsara will work closely with top customers to address their unique challenges and customize solutions to enhance their operations.

In Short

• Support top customers post-implementation.
• Collaborate with Sales, Support, Sales Engineering, and Product teams.
• Develop joint success plans with customers.
• Conduct workshops to recommend workflow changes.
• Understand and communicate the capabilities of the Samsara platform.
• Mentor Customer Success and Support teams.
• Champion Samsara’s cultural principles.
• Engage with customers to improve safety and efficiency.
• Manage executive business reviews.
• Up to 25% travel required.

Requirements

• 4+ years in Customer Success or account management.
• Experience with technical products is preferred.
• Strong problem-solving skills.
• Effective communication with stakeholders.
• Bachelor’s degree required.
• High emotional intelligence is essential.
• Ability to thrive in a fast-paced environment.
• Experience with SaaS solutions is a plus.
• Diplomacy and poise under pressure.
• Willingness to take initiative.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits included.
• Opportunities for career growth.
• Supportive team environment.