Technical Support Engineer - Remote

Overview

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization.

In Short

• Provide hardware and software support to customers.
• Resolve complex customer problems.
• Collaborate with other support engineers.
• Manage tickets and build knowledge base articles.
• Work with Engineering and PM teams for product feedback.
• Become an expert on Samsara’s IoT product portfolio.
• Respond to customer inquiries in a timely manner.
• Document customer-facing knowledge base articles.
• Provide feedback for product and process improvements.
• Champion Samsara’s cultural principles.

Requirements

• B.S. or equivalent work experience in a relevant field.
• 2-5 years of experience in support or technical roles.
• Familiarity with CRMs like Zendesk or Salesforce.
• Technical knowledge of SaaS systems.
• Excellent customer service and communication skills.
• Strong bias for action and high standards.
• Ability to work in a hyper-growth environment.
• Willingness to work flexible hours.

Benefits

• Flexible working model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation.
• Opportunities for career development.