Technical Support Engineer - Remote

Overview

Exabeam is a global cybersecurity leader delivering AI-driven security operations across on-premise and cloud-native platforms. We are seeking a mid-level Technical Support Engineer (TSE) with 1–3 years of technical support experience to help customers successfully operate Exabeam’s cutting-edge security solutions.

In Short

• Provide technical troubleshooting and resolution for customer issues across Exabeam’s on-premise and cloud-native security platforms.
• Own support cases end-to-end, including investigation, documentation, customer communication, and follow-through to resolution.
• Analyze logs, configurations, and system behaviour to identify root causes and recommend solutions or workarounds.
• Communicate clearly and professionally with customers, providing timely updates and managing expectations.
• Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence.
• Contribute to internal knowledge bases and documentation to improve team efficiency and consistency.

Requirements

• 1–3 years’ experience in a Technical Support, Helpdesk, NOC, or Customer Support Engineering role supporting enterprise software.
• Strong troubleshooting fundamentals and a structured, methodical approach to problem-solving.
• Good written and verbal communication skills, with the ability to explain technical issues clearly.
• Ability to manage multiple cases and priorities in a ticket-based support environment.
• Willingness to learn and support both on-premise and cloud-native architectures.

Benefits

• At Exabeam, we actively encourage growth and skill development.
• Gain hands-on experience supporting modern security platforms.
• Learn from experienced engineers and subject-matter experts.
• Opportunities to progress and broaden your impact within the support organisation.