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Technical Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
Australia

Overview

The Technical Support Engineer will be a key player in our customer success team, providing expert assistance and solutions to technical challenges while fostering strong relationships with customers.

In Short

  • Primary point of contact for all tickets.
  • Act as an escalation point for support teams.
  • Analyze and troubleshoot incidents.
  • Provide detailed answers to customer inquiries.
  • Maintain internal and external knowledge bases.
  • Communicate with customers about ticket statuses.
  • Provide feedback for process improvements.

Requirements

  • 3+ years in a Technical Support role.
  • Exceptional written and verbal communication skills.
  • Experience in software troubleshooting.
  • Ability to create technical documentation.
  • Understanding of networking fundamentals.
  • Experience with RESTful APIs.
  • Proficient in Linux Shell.

Benefits

  • Competitive compensation.
  • Growth opportunities.
  • Diverse and inclusive workplace.
Axonius logo

Axonius

Axonius is a leading cybersecurity company that empowers organizations to manage complexity and mitigate risks through innovative solutions for cyber asset attack surface management (CAASM) and SaaS management. With a commitment to providing comprehensive asset inventories and automating policy enforcement, Axonius integrates seamlessly with hundreds of data sources and is recognized as one of the fastest-growing startups in the cybersecurity sector. Headquartered in New York, Axonius employs over 600 people globally and has received numerous accolades, including recognition in the 2024 Forbes Cloud 100 and the Deloitte Technology Fast 500 list. The company fosters a diverse and inclusive workplace, prioritizing equal employment opportunities for individuals from various backgrounds.

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