Technical Support Engineer - Remote

Overview

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission.

In Short

• Provide second-level support for EMEA and APJ-based customers.
• Resolve customers’ most pressing technical issues.
• Take ownership of customer cases and troubleshoot issues.
• Work collaboratively with Operations, R&D, and other teams.
• Support customers in maximizing product use.
• Engage in projects with other teams for company-wide impact.
• 3 years of experience in a similar role required.
• Technical experience in Linux and Networking is essential.
• Experience in Cyber Security is required.
• Excellent communication and problem-solving skills are necessary.

Requirements

• At least 3 years of experience in a similar role - Must
• Technical experience supporting Linux-based products - Must
• Technical knowledge in Networking - L2/L3 - Must
• Composing SQL queries and working with Databases
• Industry experience in Cyber Security, particularly network security or application security, is required
• Web troubleshooting is preferred
• Cloud computing concepts is preferred
• Experience with enterprise customer accounts
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills

Benefits

• Opportunity to work in a dynamic team environment.
• Engagement in challenging technical issues.
• Professional development opportunities.
• Flexible work arrangements.
• Supportive company culture focused on innovation.