Senior Customer Marketing Programs Manager - Remote

Overview

The Senior Customer Marketing Programs Manager will be responsible for owning and executing scaled customer marketing programs, focusing on customer success, retention, and advocacy.

In Short

• Own global customer advocacy programs including case studies and testimonials.
• Manage customer nurture campaigns to increase engagement and loyalty.
• Collaborate with various teams to drive customer story activation.
• Track and report on key program KPIs.
• Drive disciplined program and project management for initiatives.
• Build strong relationships with customers to elevate their voice.
• Support the design and execution of customer advisory boards and strategic events.
• Continuously evaluate program performance for optimization.
• Execute strategies to grow a community of customer champions.
• Manage customer award programs to highlight success and innovation.

Requirements

• Bachelor’s degree in Marketing or related field.
• 8+ years of experience in customer marketing, preferably in cybersecurity.
• Proven experience in developing customer-centric programs.
• Strong project management skills.
• Experience with tools like Salesforce and HubSpot.
• Highly self-motivated and detail-oriented.
• Strong communication skills, both written and verbal.
• Ability to manage multiple initiatives simultaneously.
• Collaborative mindset and relationship-building skills.
• Familiarity with the cybersecurity industry.

Benefits

• Competitive salary with stock options and annual bonus.
• Attractive benefits package.
• Diverse and inclusive workplace.
• Opportunities for professional growth and development.
• Work in a fast-paced, evolving environment.
• Engage in innovative and scalable marketing programs.
• Collaborate with passionate professionals.
• Be part of a rapidly growing cybersecurity startup.
• Contribute to impactful customer marketing initiatives.
• Work remotely with a global team.