Customer Marketing Programs Manager - Remote

Overview

As a Customer Marketing Program Manager at Contentsquare, you will be responsible for executing and optimizing customer engagement programs, focusing on leveraging data to improve customer retention and advocacy.

In Short

• Manage and scale customer engagement programs across different customer segments.
• Own performance tracking by monitoring key KPIs.
• Leverage analytics tools to extract insights from customer feedback.
• Manage external vendor relationships.
• Partner with cross-functional teams to align programs with business objectives.
• Deliver insights and reports to executive leadership on program performance.
• Champion customers by managing advocacy programs.
• Support the adoption of programs by new users/customers.
• Provide proactive communication for program success.
• Run Quarterly Champion initiatives at scale.

Requirements

• Fluent English; French is a plus.
• 4+ years experience in program management or customer marketing.
• Strong analytical skills with experience in KPI tracking.
• Proficiency in customer insights tools.
• Excellent communication skills with stakeholder engagement ability.
• Strategic mindset with hands-on execution skills.
• Curiosity and adaptability in a fast-paced environment.

Benefits

• Inclusive workplace culture.
• Opportunity to drive impact and help scale the company.
• Flexible and scalable platform for career growth.
• Collaboration with diverse teams.
• Work in a global leader in experience analytics.