Customer Marketing Manager - Remote

Overview

As a Customer Marketing Manager at CivicPlus, you will play a vital part in fostering strong connections with our customers and ensuring their continued satisfaction by developing and executing strategies to engage, inform, and retain valued customers.

In Short

• Develop and implement multi-channel customer retention programs.
• Drive alignment across key stakeholders for cohesive campaign execution.
• Create customer communications strategies for product migrations.
• Measure and refine campaign effectiveness using data-driven insights.
• Manage a customer communications calendar for consistent outreach.
• Focus on educational content to drive product adoption.
• Own the monthly customer newsletter and enhance engagement.
• Collaborate with internal teams for emergency customer communications.
• Utilize a customer-centric mindset for ensuring success.
• Engage with customers professionally and effectively.

Requirements

• Bachelor's degree in Marketing, Communication, Business, or equivalent experience.
• 3+ years of marketing experience, with 1+ in customer marketing.
• Experience in customer communications and retention.
• Strong analytical skills to interpret customer data.
• Exceptional communication and interpersonal skills.
• Proficiency in data utilization for strategy development.
• Experience with inbound and outbound marketing.
• Strong project management skills.
• Ability to communicate professionally with customers.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off policy.
• 401(k) plan.
• Opportunities for career growth.