Customer Marketing Manager - Remote

Overview

The Customer Marketing Manager will play a key role in developing and executing customer marketing strategies to drive customer advocacy and expansion.

In Short

• Develop and execute customer marketing strategies.
• Build rapport with customers to increase advocacy.
• Manage customer events and groups.
• Develop marketing programs through various channels.
• Leverage advocates for referrals and testimonials.
• Create impactful customer emails and workflows.
• Collaborate cross-functionally on campaigns and collateral.
• Track and analyze program performance and ROI.

Requirements

• 5+ years of marketing experience, ideally in B2B SaaS.
• Willingness to travel for customer events.
• Strong project management skills.
• Excellent written and verbal communication skills.
• Proficient in using HubSpot or related CRM.
• Passion for connecting with customers.
• Experience working cross-functionally to drive retention.

Benefits

• Remote/virtual working flexibility.
• Comprehensive benefits including health insurance.
• 401(K) plan.
• Unlimited vacation time.
• Generous paid holidays and parental leave.