Customer Marketing Manager - Remote

Overview

This role offers an exciting opportunity to amplify customer stories and drive business growth through strategic customer marketing programs. The ideal candidate will combine analytical thinking with creative problem-solving to deliver exceptional programs with measurable results.

In Short

• Lead customer advocacy initiatives such as reference program, online reviews, and customer story development
• Manage and analyze the effectiveness of advocacy activities using data and analytics
• Identify, recruit, and nurture customers for success stories and videos
• Manage all stakeholders in Monday.com for case study creation process
• Ensure approvals are tracked and customer stories are shared via appropriate channels
• Develop and implement online review programs aligned with business goals
• Create and manage programs to drive customer review collection
• Support managed reference requests and track all reference activity in Salesforce
• Own Data, Analytics and Reporting for all Customer Marketing dashboards
• Proactively monitor dashboards and make recommendations for enhancements

Requirements

• 5+ years of experience in marketing, customer advocacy, customer success, or related roles
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with evolving priorities
• Proven ability to foster collaboration and contribute to team success
• Strong analytical abilities and proficiency in data analysis tools
• Proficiency in CRM systems, marketing automation platforms, and analytics dashboards
• Project management and organizational skills

Benefits

• Competitive salary with performance-based bonuses
• Wide range of medical, dental, and vision benefits
• Financial and other benefits