Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Samsara, you will provide world-class hardware and software support to customers, resolving complex issues and improving support across teams.

In Short

• Join a pioneering company in the Connected Operations™ Cloud.
• Be part of a Tier 2 support team within the Global Technical Support organization.
• Resolve complex customer problems collaboratively with support engineers.
• Manage tickets and build knowledge base articles.
• Provide product feedback to Engineering and PM teams.
• Work in a remote position available for candidates in the UK.
• Engage in a culture of rapid career development.
• Embrace a flexible working model.
• Contribute to improving safety and efficiency in various industries.
• Be part of a high-caliber team focused on customer success.

Requirements

• B.S. in Computer Science, Engineering, or related fields.
• 3-5 years of experience in support or technical roles.
• Bilingual in English and French.
• Familiarity with CRMs like Zendesk or Salesforce.
• Strong technical knowledge and customer service skills.
• Excellent communication skills.
• Ability to work in a hyper-growth environment.
• Willingness to work holidays and weekends as needed.
• Experience with industrial systems or IoT devices is a plus.
• Experience troubleshooting APIs is an advantage.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working arrangements.
• Health benefits and more.