Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Workday, you will provide technical support to customers and consultants on complex systems, ensuring outstanding customer experience through timely communication and resolution.

In Short

• Provide technical support for Workday's systems.
• Diagnose and troubleshoot software issues.
• Collaborate with multiple stakeholders to resolve issues.
• Manage incoming case queue effectively.
• Utilize tools like Developer Tools and Postman for troubleshooting.
• Document communications clearly.
• Participate in a 24X7 global coverage plan.
• Work in a dynamic and fun team environment.
• Ensure customer satisfaction through effective issue resolution.
• Contribute to continuous improvement in customer service.

Requirements

• 2+ years experience with ERP applications.
• 4+ years in customer support for enterprise software.
• Experience with programming languages like C++, Java, MySQL, Python.
• Hands-on experience with Identity Providers.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.
• Team player with a collaborative mindset.
• Understanding of XML and JSON concepts.
• Ability to learn new technologies quickly.

Benefits

• Flexible work schedule.
• Supportive team environment.
• Opportunities for professional growth.
• Focus on employee well-being and work-life balance.
• Engaging company culture.