Customer Advocacy & Analyst Reference Manager - Remote

Overview

The Customer Advocacy & Analyst Reference Manager plays a crucial role in bridging the gap between successful customers and the technology analyst community, ensuring a robust pipeline of customer references for major evaluations.

In Short

• Work within the Workday Analyst Relations team.
• Support major analyst evaluations with strategic customer references.
• Manage peer review programs for authentic customer reviews.
• Collaborate with Sales, Customer Success, Product, and Marketing teams.
• Maintain an organized database of analyst-ready customers.
• Coach customers on articulating their success during interviews.
• Track conversion rates and monitor Gartner Peer Insights scores.
• 3–5 years of experience in Customer Advocacy or Analyst Relations.
• Exceptional communication and project management skills.
• Data-driven approach to measuring success.

Requirements

• Experience in B2B SaaS Customer Advocacy or Analyst Relations.
• Familiarity with Gartner Peer Insights.
• Strong interpersonal and communication skills.
• Ability to manage high-pressure timelines.
• Data-driven mindset with tracking capabilities.

Benefits

• Competitive salary with bonus opportunities.
• Flexible work environment with remote options.
• Comprehensive benefits package.
• Support for personal and professional growth.
• Inclusive workplace culture.